Terms and Policies

Prices & Payment: Prices on this website are expressed in New Zealand Dollars and include 15% GST.

Orders are subject to payment verification and acceptance before they are shipped. The Christmas Heirloom CompanyTM uses Payment Express for secure online credit card processing. Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason you will be refunded.

Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

SHIPPING POLICY

Delivery times: The Christmas Heirloom Company aims to dispatch all stocked items within 3-5 working days in New Zealand. Rural delivery services can take approximately 3 additional days.
Please allow an extra 1-2 days for delivery after a public holiday, as this covers busier times in our dispatch area and busy times with the courier companies.
* Please note we can not courier to PO Box addresses so please provide a physical address for delivery.

Our standard delivery service: We use a signature required service as our standard service. This means that you will need to sign for the package from the courier. If you are not available to sign for the package the courier will leave a ‘Card to Call’ so you can arrange pick-up or redeliver.
Notes in your delivery instructions may or may not be followed by the courier, I am sorry we can not guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time.

Shipping charges: Our standard shipping charge nationwide is $6 or $10 for rural delivery – this covers most small orders. Orders over $100 will receive Free Shipping within New Zealand.
Rural delivery – Unfortunately we must pass on the $4 additional charge that we are charged for delivering to rural delivery addresses. Orders over $100 will receive Free Shipping within New Zealand.

Order Tracking: A tracking # is available on request. If your order has not arrived in the time frame outlined above, please contact us either by email admin@christmasheirloom.com or phone 07 8396209

Carriers: We use Toll IPEC to deliver our orders. Items are dispatched as a tracked signature parcel.

RETURNS POLICY

The Christmas Heirloom CompanyTM is confident that you will enjoy their products. Please do not hesitate to contact us if you have any questions about your purchase, either by email admin@christmasheirloom.com or phone 07 839 6209.
The Christmas Heirloom CompanyTM strive to deliver products to our customers in premium condition. If the product is found to be faulty we will replace the product or refund the full purchase price (excluding delivery). However, we are unable to accept liability for products damaged in transit and we will not refund on a “change of mind” basis.

How To Return An Item
Please choose carefully as we do not accept product back due to change of mind. Unless there is a defect with your product, we will not accept returns.
Claims for a return must be lodged with head office within 7 days of receipt of your product.
Please email admin@christmasheirloom.com or phone 07 839 6209 to arrange a return and request a refund.
Mail your returned item to: The Christmas Heirloom CompanyTM, 573 Victoria Street, Hamilton 3204, New Zealand. Include in your package a letter stating the reason for your return and a copy of your order.

We will happily meet our obligations under the Consumer Guarantees Act if our products are not satisfactory.

PRIVACY POLICY

Your personal details are used only for the purposes of processing your order and will not be shared with any other party. The law applying to any transaction over this website shall be the New Zealand law, and subject to the provisions of the New Zealand Consumers Guarantee Act 1993. This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

How Is My Information Used? Your ordering information is used to fill your order. We do not sell or redistribute your information to ANYONE.

SECURITY POLICY

The Christmas Heirloom Company credit card information security policy.

The Christmas Heirloom Company uses the DPS Payment Express Gateway for its online credit card transations. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
• Payments are processed in real-time
• The Christmas Heirloom Company does not have access to your full card number, this credit card payment is secured by DPS
• DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
• DPS Payment Express Software is certified with over 200 banks globally
Visit www.paymentexpress.com for more info on online credit card payments.

CONTACT DETAILS

The Christmas Heirloom CompanyTM (legal entity: Nine 21 Holdings Ltd)
PO Box 1238, Hamilton 3240, New Zealand.
Phone +64 7 839 6209 Fax +64 7 839 6208
Email admin@christmasheirloom.com